Fraud Protection

Are you at risk?

Yes, anyone who uses the internet is a potential target of fraud.
At Texana Bank, our first priority is to protect your personal information.
You can protect yourself against fraud with these simple steps.

1. Always keep your contact information up to date.
This will give us the ability to quickly contact you directly if we see suspicious activity on your account.

2. Understand which third parties have access to your account information.
Anytime you share your personal information with third-party websites or apps, you could be potentially at risk.

3. Keep your devices secure and up to date.
It’s critically important to keep all your devices such as your phone, tablet and computer up to date with the latest browsers and operating systems helps protect against vulnerabilities that hackers can exploit.

4. Never share your personal or financial information with anyone you don’t know and trust.
It’s important to understand that anytime you provide your information or money to a scammer,
there is often little we can do to get your money back.

5. Turn On your Mobile Banking App alerts.
This will enable us to quickly notify you in the event we see suspicious activity on your account.

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P2P Fraud Protection

Texana bank offers person-to-person (P2P) service to our customers for your convenience. This service offers a simple and convenient way to send and receive money using our online banking portal. It’s a simple and instant way to process transactions for anything from paying a friend to reimbursing your co-worker for lunch. Unfortunately, this convenience also attracts fraudsters.

Our P2P feature is safe to use, but like any payment method, it is important to be careful and always make sure you know the person you are sending funds too.

A few scenarios might include:

1. A scammer “accidentally” sends you money on a P2P Service and asks you to send the money back.
2. Scammers impersonating your bank and ask you to confirm your bank account number, debit card number, and/or online banking username and password to verify your information.
3. You receive a check in the mail from a company that asks you to deposit into your account and send all or part of the funds to someone else using P2P.
4. Scammers pose as a business and request payment using P2P for a product or service.

All of these scenarios could have malicious intents and you want to make sure you know how to protect yourself.

Here are a few tips from the American Bankers Association that help keep you safe, no matter if you’re using our online banking portal, or another common P2P app:

1. DON’T send money to someone you don’t know or have never met in person.
2. DON’T share bank authentication or verification numbers or your personal information with anyone who contacts you, even if caller ID indicates it’s a familiar company. Keep your account usernames and passwords, Social Security number, and bank account, debit, and credit card information to yourself. If you’re pressured or have any concerns, hang up and contact your bank directly using the number on the back of your card or on your bank statement.
3. DON’T let any strangers persuade you to send money to yourself or to anyone else.
4. DON’T let anyone you don’t know borrow your phone.
5. DON’T do a Google search for customer service phone numbers. Scammers have created fake websites with toll free numbers that connect to them. Only call your bank using the number on the back of your card or on your bank statement.
6. DO be sure to know and trust the other party who’s receiving your money. Confirm the name, email, phone number, or applicable identifier when you transfer money. If you make a mistake, even one wrong digit, you will send your money to someone else who may not give it back. Just like handing someone cash, your bank can’t get it back for you.
7. DO set up alerts to notify you of any transaction on your account.
8. DO enable multi-factor authentication — a step to verify who you are, like a text with a code — for all accounts and do not share the verification codes with anyone, including anyone claiming to be the bank.
9. DO ensure that any bank or P2P app you use is updated so it is secure.
10. DO be wary of accessing any financial or personal information on public Wi-Fi or mobile hotspots. They often lack security and hackers can capture sensitive personal information on these open servers.

Remember: Fraud can happen to anyone. It’s important to safeguard your personal information. If you feel you have been a victim of P2P fraud, contact your local bank.

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