Resources

Online Security

Information Collected on the Internet

If you are just browsing through our website, we do not request any personally identifiable Customer Information, nor do we collect unique identifying information about you unless you voluntarily and knowingly provide us that information, such as when you send us an email or complete an application online. If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided.

As part of providing online financial products or services, we may obtain information about our customers and website visitors from the following sources:

  • Information we receive from you on applications, emails, or other forms;
  • Information about your transactions with this Institution and our affiliates;
  • Information we receive from a consumer-reporting agency; and
  • Information that is generated electronically when you visit our website or use our online financial services.

Service Providers hosting our website and Internet banking service may collect general information on our website visitors for security and statistical purposes. Such information may include:

  • The Internet address (referral site) which brought you to our web site;
  • The date and time you access our site;
  • The name and version of your web browser;
  • Your Internet Protocol (IP) address;
  • The pages visited in our website; and
  • The duration of your online session.

Our Service Providers may use Cookies to collect some the above information. In some cases you must accept cookies in order to view our website.

When you click on advertisements in our website or advertisements on linked 3rd party web sites, you may receive another Cookie; however, you do not have to accept any Cookies from third party advertisements.

As mentioned previously, our Service Provider(s) may also use Cookies within our Internet banking and bill payment products. You must accept these Cookies in order to utilize the service. These Cookies do not store any personally identifiable information; they simply provide another level of security.

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Use of Information Collected

  • We may disclose the information that we collect, as described above, with Service Providers acting on our behalf to provide online financial services such as: Internet banking and bill payment.
  • We may also disclose Customer Information when required or permitted by law. For example, Customer Information may be disclosed in connection with a subpoena or similar legal process, fraud prevention, or security investigation.
  • We may also share Customer Information outside this Institution when we have your consent, such as when you request a specific product like insurance or an investment product from a third party financial services provider.
  • We may also disclose aggregate (not personally identifiable) Customer Information with Service Providers or financial institutions that perform marketing and research services on our behalf and with whom we have joint marketing agreements. Our contracts require all such Service Providers/or financial institutions to protect the confidentiality of your Customer Information to the same extent that we must do.
  • We do not disclose any Customer Information about our customers, former customers, website visitors to anyone, except as permitted or required by law.
  • We do not sell any of your personal information.

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Account Aggregation

Account aggregation sites allow you to consolidate account information from several sources into one online location. In order to provide this service, an aggregation provider may request your passcode and login information. You should ensure that the aggregation provider has appropriate policies to protect the privacy and security of any information that you provide.

If you provide information about your FNB Linden/Texana Bank accounts to an aggregation provider, we will consider all transactions initiated by an aggregator using the access or login credentials that you provide, to be authorized whether or not you were aware of a specific transaction.

If you decide to revoke the authority given to an aggregation provider, we strongly recommend that you also change your online passcode with this Institution. This will help ensure that the aggregation company cannot continue to access your account(s) with us.

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Email Policies

When you enroll for our online services, we will send you a welcome email. We may also send emails marketing various products and services offered by this Institution. We will always provide you an opportunity to opt-in or opt-out of marketing related emails.

We will also send security related email notices when you sign-up for email (“notify me”) alerts on your account(s) or whenever you change your passcode, security question, or email address.

If you agree to accept electronic disclosures and/or online account statements, we may also send you notices of important account updates through email. For example, if you have agreed to accept disclosures electronically, we may send you an email with updates to this privacy policy and/or we may send you a notice that your account statement is available for viewing on our website. For more information on how to enroll for electronic disclosures, please contact us at (903) 756-5573

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Beware of Phishing Attempts and Internet Scams

While email is convenient and has a good business use, it can also be misused by criminals for scams and various other fraudulent purposes. “Phishing emails” are frequently used by criminals to entice the recipient to visit a fraudulent website where they try to convince the recipient to provide personal information, such as ATM card numbers, account numbers, Social Security numbers, access Ids and passcodes. Some of these fraudulent websites may also be virus laden and can be used to download mal-ware to your computer. Fraudulent websites often look identical to a legitimate site, so it’s important to look very closely at the website address.

Below we have listed a few tips to help protect your personal information on the Internet:

  • Always be wary of links in emails, especially any links in emails purporting to be from this Institution.
  • Please remember that if we send you an email, we will never ask for personal information such as your account number, ATM card number, PIN number, or social security number.
  • Bookmark financial websites and use these bookmarks every time you visit the website.
  • Whenever you enter personal information like your access ID or passcode, always look for the lock symbol, or https: in the address bar. Always click on the lock symbol and review the certificate details.
  • Update your Internet browser! Most browsers now offer free anti-phishing tool bars that can help alert you of fraudulent websites.
  • If you send us an email, please do not include any confidential, personal or sensitive information in the email message, as email messages are generally not secure. We do offer secure messaging through our Internet Banking product and you may use this secure messaging feature if you need to send us sensitive or confidential information.
  • Make sure that your computer always has up-to-date versions of both anti-spyware and anti-virus software.
  • If you receive an e-mail that you think could be a scam, delete it immediately or forward the email to spam@uce.gov.
  • If you have any questions about the legitimacy of an email, especially an email from this Institution, you can also call us at this number (903) 756-5573 or forward the email to customer.service@fnblinden.com

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Security

This Institution and our Service Providers have developed strict policies and procedures to safeguard your Customer Information. Our policies require confidential treatment of your personal information. We restrict employee access to your personal information on a “need to know” basis and we take appropriate disciplinary measures to enforce employee privacy and confidentiality responsibilities. We have established training programs to educate our employees about the importance of customer privacy and to help ensure compliance with our policy requirements.

Furthermore, this Institution and our Service Providers maintain strong physical, electronic and procedural controls to protect against unauthorized access to customer information. Our computer systems are protected in the following ways:

  • Computer anti-virus protection detects and prevents viruses from entering our website, email, and computer network systems.
  • Firewalls and intrusion prevention systems block unauthorized access by individuals or networks.
  • We use encryption technology, such as Secure Socket Layer (SSL), to protect the transmission of your confidential information. Whenever you login to our Internet banking product or schedule an online transaction through our system, the communication is encrypted. Encryption scrambles transferred data so it cannot be read by unauthorized parties.
  • We use strong multi-level authentication and behavior analysis to help prevent unauthorized access to your accounts. Multi-level authentication can help prevent access by someone who may have stolen your login credentials.
  • We provide secure email through our Internet Banking product to help ensure that your communications with us are confidential.

We continually monitor technological advances and upgrade our systems to ensure your information remains secure.

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Identity Theft

Identity Theft Information

Signs that you might be the victim of Identity Theft:

  • Unauthorized new accounts or withdrawals from your bank accounts
  • Suspicious information on your credit report
  • Notice that you have missing mail
  • IRS informs you that there is more than one tax return filed in your name
  • You have been informed that your personal information was compromised.

For a comprehensive list of other signs that you may have been a victim of identity theft, visit consumer.ftc.gov

Steps to take if your financial or personal information have been compromised:

  • Notify us immediately if your ATM card, Debit card, or checkbook has been lost or stolen.
  • Close the accounts that you suspect have been tampered with or opened fraudulently.
  • Contact and notify any other financial institutions or creditors you have accounts with.
  • File a complaint with the Federal Trade Commission at ftc.gov
  • File a report with your local police dept.
  • Place a fraud alert on your credit report with one of the three major credit bureaus. You should also request to review your credit report for suspicious activity. A copy of your credit report is available free each year from annualcreditreport.com
    Equifax: www.equifax.com
    Experian: www.experian.com
    TransUnion: www.transunion.com

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Fraud Protection

Are you at risk?

Yes, anyone who uses the internet is a potential target of fraud.
At Texana Bank, our first priority is to protect your personal information.
You can protect yourself against fraud with these simple steps.

1. Always keep your contact information up to date.
This will give us the ability to quickly contact you directly if we see suspicious activity on your account.

2. Understand which third parties have access to your account information.
Anytime you share your personal information with third-party websites or apps, you could be potentially at risk.

3. Keep your devices secure and up to date.
It’s critically important to keep all your devices such as your phone, tablet and computer up to date with the latest browsers and operating systems helps protect against vulnerabilities that hackers can exploit.

4. Never share your personal or financial information with anyone you don’t know and trust.
It’s important to understand that anytime you provide your information or money to a scammer,
there is often little we can do to get your money back.

5. Turn On your Mobile Banking App alerts.
This will enable us to quickly notify you in the event we see suspicious activity on your account.

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Cybersecurity

Cybersecurity Awareness

1. Check It Before You Click It
Anytime you are online, you need to make sure you don’t click on links that are suspicious.
Remember, malicious links can put you at risk for scams, attacks, and fraud.

2. Use Two-Factor Authentication
You always want to make sure you use strong passwords online, but it’s critically important to add extra protection by using two-factor authentication.

3. Watch Out for Phishing Scams
Phishing attacks can happen when you least expect it and that’s why it’s one of the most popular cybersecurity threats for you to fall prey to. In a phishing attack, a hacker will pose as someone you may know and try to get you to click on a malicious link that will cause important credentials to be exposed or open software that infects the recipient’s system with a virus.

4. Always Use A Secure Network
You always want to make sure to use a Virtual Private Network (VPN). This will ensure that the traffic between your device and the VPN server is encrypted. Taking this security measure will make it much more difficult for a cybercriminal to access your data on your device.

5. Make It A Habit To Back Up Your Data
Back it up on a physical location and on the cloud. Remember, malicious threats and hackers don’t always want to steal your data, but sometimes the end goal is to encrypt or erase it. Back it up to have an ultimate recovery tool.

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